Privacy Policy

1. Information We Collect

1.1 Personal Identification Information

When you register an account with ddjili, we collect personal identification information necessary to verify your identity, comply with regulatory requirements, and provide our services. This includes your full legal name as it appears on government-issued identification, date of birth to verify you meet the minimum age requirement of 21 years, residential address in the Philippines, valid mobile phone number, email address, and government-issued identification documents such as passport, driver's license, or national ID card. We may also collect proof of address documents including utility bills, bank statements, or government correspondence dated within the last three months.

1.2 Financial Information

ddjili collects financial information to process deposits, withdrawals, and verify the source of funds in compliance with anti-money laundering regulations. This includes payment method details such as GCash mobile number, PayMaya account information, bank account numbers and names (BPI, BDO, Metrobank, Landbank, Unionbank), credit or debit card information (card number, expiration date, CVV code), transaction history including deposits, withdrawals, and wagers placed, and source of funds documentation for high-value transactions. We do not store complete credit card numbers; our payment processors handle card data using industry-standard PCI DSS security protocols.

1.3 Gaming and Behavioral Data

To provide personalized gaming experiences, ensure fair play, and detect suspicious activity, we collect data about your gaming behavior and preferences. This includes game play history and betting patterns, preferred games and gaming categories, session duration and frequency of visits, device information including IP address, browser type, operating system, and device identifiers, geographic location data based on IP address to ensure compliance with territorial restrictions, and marketing preferences and communication history. This data helps us tailor promotions to your interests, identify responsible gaming concerns, and detect potential fraud or bonus abuse.

1.4 Communications and Support Interactions

We retain records of all communications between you and ddjili to provide quality customer support and resolve disputes. This includes live chat transcripts, email correspondence, phone call recordings (with your consent as required by law), support ticket histories, and feedback or complaints submitted through our website or mobile app. These records help us improve our services, train our support team, and maintain an audit trail for regulatory purposes.

2. How We Use Your Information

2.1 Account Management and Service Provision

ddjili uses your personal information primarily to create and manage your account, process your deposits and withdrawals, enable you to place wagers and participate in gaming activities, provide customer support and respond to inquiries, send important account notifications including security alerts and transaction confirmations, and administer loyalty programs and VIP benefits. Without this information, we cannot provide our gaming services to you.

2.2 Regulatory Compliance and Legal Obligations

As a PAGCOR-licensed operator, ddjili is subject to strict regulatory requirements regarding player verification, anti-money laundering, and responsible gaming. We use your information to verify your identity and age to prevent underage gambling, comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, detect and prevent fraud, collusion, and other illegal activities, respond to legal requests and court orders, maintain records as required by PAGCOR and Philippine law, and report suspicious transactions to relevant authorities when legally required. These legal obligations take precedence over other uses of your data.

2.3 Marketing and Promotional Communications

With your consent, ddjili may use your contact information to send promotional offers, bonuses, and free spins tailored to your gaming preferences, announce new games, features, and platform updates, invite you to tournaments, special events, and VIP experiences, send newsletters with gaming tips, industry news, and responsible gaming information, and conduct surveys to gather feedback on our services. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your preferences in your account settings. Opting out will not affect essential service communications like security alerts or transaction notifications.

2.4 Platform Improvement and Analytics

We analyze aggregated and anonymized data to improve our website and mobile applications, optimize game selection and placement, identify technical issues and performance bottlenecks, understand player preferences and behavior patterns, develop new features and services, and enhance security measures and fraud detection systems. This analysis helps us provide a better gaming experience for all ddjili players.

3. Legal Basis for Processing

ddjili processes your personal information based on several legal grounds under applicable data protection laws:

• Contractual Necessity: Processing is necessary to perform our contract with you (our Terms and Conditions) and provide gaming services you have requested.
• Legal Obligation: Processing is required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other legal requirements in the Philippines.
• Legitimate Interest: Processing is necessary for our legitimate business interests such as fraud prevention, security, platform improvement, and direct marketing, provided these interests do not override your fundamental rights and freedoms.
• Consent: For certain processing activities such as optional marketing communications and advanced analytics, we rely on your explicit consent which you can withdraw at any time.

4. Data Sharing and Third Parties

4.1 Service Providers and Business Partners

ddjili shares your information with trusted third-party service providers who assist in operating our platform and delivering services to you. These include payment processors (GCash, PayMaya, banks, and payment gateways) who handle deposits and withdrawals, identity verification services that conduct KYC and AML checks, game providers and software developers who power our casino games and sports betting platform, cloud hosting and data storage providers, customer support and live chat platforms, email and SMS communication services, and marketing and analytics partners. All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes for which it was disclosed.

4.2 Regulatory and Law Enforcement Authorities

We may disclose your information to PAGCOR and other Philippine regulatory bodies as required by our license, law enforcement agencies when legally required by court order, subpoena, or valid legal request, tax authorities for tax reporting and compliance purposes, and legal counsel and auditors in connection with legal proceedings or regulatory investigations. We will only disclose the minimum information necessary to fulfill these legal obligations.

4.3 Business Transfers

In the event that ddjili undergoes a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy. You will have the opportunity to close your account and withdraw your funds before any such transfer if you do not wish your information to be transferred.

4.4 Information We Do Not Share

ddjili will never sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not share your gaming activity, transaction history, or personal details with other players or the general public except as required by law or with your explicit consent.

5. Data Security and Protection

5.1 Technical Security Measures

ddjili employs industry-leading security technologies to protect your personal and financial information. Our security measures include 256-bit SSL encryption for all data transmitted between your device and our servers, secure data centers with physical access controls, firewalls, and intrusion detection systems, regular security audits and penetration testing by independent third parties, multi-factor authentication options for enhanced account security, automated fraud detection systems monitoring for suspicious activity, secure payment processing through PCI DSS compliant payment gateways, and regular backups of data stored in geographically distributed, secure locations. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5.2 Employee Access and Training

Access to your personal information is restricted to ddjili employees, contractors, and agents who need to know such information to perform their job functions. All personnel with access to personal data receive training on data protection, confidentiality, and security best practices. Employees are bound by strict confidentiality agreements and face disciplinary action, including termination, for unauthorized disclosure or misuse of customer information.

5.3 Account Security Recommendations

While we implement robust security measures, you play a crucial role in protecting your account. We recommend that you choose a strong, unique password containing uppercase and lowercase letters, numbers, and special characters, enable two-factor authentication if available, never share your username, password, or account details with others, log out after each gaming session, especially on shared or public devices, be cautious of phishing emails or messages requesting account information, regularly review your account activity and transaction history for unauthorized activity, and immediately report any suspected security breach to our customer support team. ddjili will never ask you to provide your password via email or phone.

6. Data Retention and Storage

6.1 Retention Periods

ddjili retains your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory obligations. Specific retention periods include account information retained for the duration of your account's active status plus seven (7) years after account closure as required by PAGCOR regulations, transaction records retained for seven (7) years for accounting, tax, and anti-money laundering compliance, gaming activity and bet history retained for seven (7) years for dispute resolution and regulatory reporting, communications and support interactions retained for three (3) years for quality assurance and training, and marketing consent records retained until you withdraw consent or request deletion. After these retention periods expire, we securely delete or anonymize your personal information.

6.2 Data Storage Locations

Your personal information is stored on secure servers located in data centers that comply with international security standards. While ddjili operates primarily in the Philippines, some data may be stored or processed in other jurisdictions where our service providers maintain facilities. We ensure that any international data transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.

7. Your Privacy Rights

7.1 Right to Access

You have the right to request a copy of the personal information ddjili holds about you. To exercise this right, contact our customer support team with a valid request. We will provide you with a comprehensive report of your data within thirty (30) days, subject to identity verification. There is no charge for your first request in a twelve-month period; subsequent requests may incur a reasonable administrative fee.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings. For changes requiring verification (such as name or date of birth), contact customer support with supporting documentation. We will update your information promptly upon verification.

7.3 Right to Erasure

You may request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, you withdraw consent on which processing is based, or you object to processing and there are no overriding legitimate grounds for continued processing. However, ddjili may retain certain information where required by law, for regulatory compliance, to resolve disputes, enforce our Terms and Conditions, or for legitimate business purposes such as fraud prevention. We will inform you if we cannot fully comply with a deletion request and explain the reasons.

7.4 Right to Restrict Processing

You may request that we restrict processing of your personal information in certain situations, such as when you contest the accuracy of the data, when processing is unlawful but you prefer restriction over deletion, or when we no longer need the data but you require it for legal claims. While processing is restricted, we will store your information but not use it except with your consent, for legal claims, or to protect another person's rights.

7.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another service provider. This right applies to information you have provided to ddjili and that we process based on consent or contract.

7.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. If you object to marketing communications, we will cease such communications immediately. For objections based on legitimate interests, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or we need the information for legal claims.

7.7 How to Exercise Your Rights

To exercise any of your privacy rights, contact ddjili customer support at [email protected] or through the live chat feature on our website. Include your full name, account username, and a clear description of the request. We will respond within thirty (30) days after verifying your identity. If we require additional time, we will inform you of the reason for the delay.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

ddjili uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized content. Essential cookies are strictly necessary for the website to function and cannot be disabled; they enable core functionality like account login, session management, and secure access to your account. Performance cookies collect anonymous information about how you use our platform, helping us identify technical issues and optimize performance. Functional cookies remember your preferences such as language selection, game favorites, and interface settings. Marketing cookies track your activity across our platform and may be used to deliver targeted advertisements and measure campaign effectiveness. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

8.2 Third-Party Analytics and Advertising

We use third-party analytics services to understand how users interact with our platform, identify popular content and features, measure the effectiveness of marketing campaigns, and detect technical issues and performance bottlenecks. These services may use cookies, web beacons, and similar technologies to collect information about your device, browsing activity, and interactions with our platform. While these third parties may collect data on our behalf, they are contractually prohibited from using it for their own purposes and must maintain confidentiality.

9. International Data Transfers

While ddjili primarily operates in the Philippines and targets Filipino players, some of our service providers and technology partners may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities, adequacy decisions confirming that the destination country provides adequate data protection, and binding corporate rules for transfers within corporate groups. We will not transfer your personal information to countries or organizations that do not provide adequate data protection unless required by law or with your explicit consent.

10. Changes to This Policy

ddjili reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes that affect how we collect, use, or share your personal information, we will notify you by email to the address associated with your account, prominent notice on our website or mobile app, or in-app notification when you next log in. The updated policy will include a new "Last Updated" date at the top of this document. Your continued use of ddjili services after receiving notice of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account and withdraw your funds before the changes take effect.

10.1 Contact Information for Privacy Inquiries

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact ddjili Data Protection Officer at [email protected]. We will investigate and respond to all legitimate privacy concerns within thirty (30) days. If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, the regulatory authority responsible for data protection in the country.