Terms & Conditions

1. Definitions and Interpretation

For the purposes of these Terms and Conditions, the following definitions shall apply:

• "ddjili," "we," "us," or "our" refers to the online gaming platform operated under license from the Philippine Amusement and Gaming Corporation (PAGCOR), providing casino gaming, sports betting, and related entertainment services to eligible users in the Philippines.
• "User," "you," or "your" refers to any individual who accesses, registers for, or uses the ddjili platform and services.
• "Account" means the personal gaming account created by a user upon successful registration with ddjili, through which all gaming activities, financial transactions, and communications are conducted.
• "Services" encompasses all gaming products, features, and functionalities offered by ddjili, including but not limited to casino games, live dealer tables, sports betting, bingo, and promotional offerings.
• "Website" refers to the ddjili online platform accessible at https://ddjili.cam and all associated mobile applications, subdomains, and digital interfaces.
• "Real Money" means Philippine Pesos (PHP) or other accepted currencies deposited by users for the purpose of placing wagers and participating in gaming activities.
• "Bonus Funds" refers to promotional credits, free spins, cashback, or other non-withdrawable incentives awarded by ddjili subject to specific terms and wagering requirements.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

Users must be at least twenty-one (21) years of age to register an account and participate in gaming activities on ddjili. By creating an account, you represent and warrant that you meet this minimum age requirement and that you are legally permitted to engage in online gambling activities under the laws of the Republic of the Philippines and any jurisdiction from which you access our services. ddjili reserves the right to request proof of age and identity at any time, and failure to provide satisfactory documentation may result in account suspension or closure and forfeiture of funds.

2.2 Account Registration Process

To register an account with ddjili, you must provide accurate, current, and complete information including but not limited to your full legal name, date of birth, residential address, valid mobile phone number, and email address. You acknowledge that providing false, misleading, or fraudulent information constitutes a material breach of these Terms and may result in immediate account termination and reporting to relevant authorities. Each individual is permitted to maintain only one (1) account with ddjili. Creating multiple accounts, attempting to circumvent account restrictions, or using another person's account is strictly prohibited and will result in closure of all associated accounts and forfeiture of all balances.

2.3 Verification and Know Your Customer (KYC)

As a PAGCOR-licensed operator, ddjili is required to comply with anti-money laundering (AML) regulations and know-your-customer (KYC) requirements. You agree to provide valid government-issued identification documents, proof of address, and any additional documentation reasonably requested by ddjili to verify your identity and comply with regulatory obligations. Withdrawal requests may be delayed or denied pending satisfactory completion of verification procedures. ddjili may also conduct enhanced due diligence for high-value transactions or where suspicious activity is detected.

3. Account Security and Responsibilities

3.1 Username and Password Security

You are solely responsible for maintaining the confidentiality of your ddjili account credentials, including your username and password. You agree to immediately notify ddjili of any unauthorized use of your account or any other breach of security. ddjili shall not be liable for any loss or damage arising from your failure to protect your account credentials or from any unauthorized access to your account resulting from your negligence. You acknowledge that you are liable for all activities conducted through your account, whether authorized or unauthorized, until you have notified ddjili of a security breach and taken reasonable steps to secure your account.

3.2 Account Activity Monitoring

ddjili employs automated systems and manual review processes to monitor account activity for suspicious behavior, potential fraud, bonus abuse, and violations of these Terms and Conditions. We reserve the right to suspend, restrict, or close accounts, void bets, withhold withdrawals, and confiscate funds where we have reasonable grounds to believe that fraudulent activity, collusion, money laundering, or other prohibited conduct has occurred. Users acknowledge that ddjili's determination in such matters shall be final and binding.

4. Deposits, Withdrawals, and Financial Transactions

4.1 Deposit Methods and Processing

ddjili accepts deposits via GCash, PayMaya, bank transfer (including BPI, BDO, Metrobank, Landbank, and Unionbank), and credit/debit cards (Visa and Mastercard) subject to availability and applicable limits. All deposits must originate from payment sources registered in your own name. Third-party deposits are strictly prohibited and will result in funds being returned to source and potential account suspension. Deposit processing times vary by payment method, with e-wallet transactions typically completing instantly while bank transfers may require up to 24 hours. ddjili does not charge fees for deposits, though your payment provider may impose their own transaction charges.

4.2 Withdrawal Procedures and Requirements

Withdrawal requests may be submitted through your account dashboard and are subject to verification of identity, source of funds, and compliance with anti-money laundering regulations. ddjili reserves the right to request additional documentation before processing withdrawals. Withdrawals must be made to payment methods registered in your own name, and we will not process withdrawals to third-party accounts under any circumstances. Minimum and maximum withdrawal limits apply depending on your account status and chosen payment method. Standard withdrawal processing times are 2-4 hours for GCash and PayMaya, and up to 24 hours for bank transfers, though processing may be delayed for verification or compliance reasons.

4.3 Wagering Requirements and Bonus Terms

Deposits that have been credited with bonus funds are subject to wagering requirements before withdrawal. The specific wagering requirement (typically expressed as a multiple of deposit plus bonus amount) will be clearly stated in the applicable bonus terms. Attempting to withdraw funds before meeting wagering requirements will result in forfeiture of bonus funds and any winnings derived therefrom. ddjili reserves the right to audit gameplay and void winnings where bonus abuse or irregular betting patterns are detected.

5. Gaming Rules and Fair Play

5.1 Game Rules and Random Number Generation

All games offered on ddjili operate according to the specific rules published for each game, which can be accessed through the game information or help section. Casino games utilize certified Random Number Generator (RNG) technology tested and verified by independent third-party laboratories to ensure fairness and unpredictability of outcomes. You acknowledge that all game results are final once confirmed and displayed, and that ddjili will not entertain disputes regarding game outcomes except in cases of proven technical malfunction.

5.2 Sports Betting Rules and Settlement

Sports betting wagers are governed by the specific rules applicable to each sport and market, which are published on our website. Bet settlement is based on official results as determined by the relevant sports governing body or organization. In cases where events are postponed, cancelled, or declared void, bets will be settled according to our sports betting rules. ddjili reserves the right to void bets placed with obvious errors in odds, to limit bet amounts, and to refuse wagers at our discretion.

5.3 Prohibited Gaming Conduct

The following activities are strictly prohibited on ddjili and will result in account closure and confiscation of funds:

• Collusion with other players or any form of coordinated betting designed to guarantee profits
• Use of automated betting software, bots, or scripts to place wagers
• Exploiting software bugs, glitches, or errors to gain unfair advantage
• Card counting, edge sorting, or any other advantage play techniques in live dealer games
• Bonus abuse, including creating multiple accounts to claim promotional offers
• Irregular betting patterns or strategic gameplay designed solely to convert bonus funds
• Any form of fraudulent, deceptive, or dishonest conduct

6. Bonuses, Promotions, and Loyalty Programs

6.1 Bonus Eligibility and Terms

Bonuses, free spins, cashback offers, and other promotions offered by ddjili are subject to specific terms and conditions that will be clearly communicated at the time of the offer. Unless otherwise stated, bonuses are available to players who have completed account verification and made qualifying deposits. ddjili reserves the right to exclude certain players from promotional offers, to modify or cancel promotions at any time, and to limit or refuse bonus awards where abuse is suspected.

6.2 Wagering Requirements

All bonus funds awarded by ddjili are subject to wagering requirements before they can be converted to withdrawable cash. The wagering requirement will be specified in the bonus terms and typically ranges from 10x to 40x the bonus amount. Not all games contribute equally toward meeting wagering requirements; slot games typically contribute 100% while table games may contribute less or be excluded entirely. Failure to meet wagering requirements within the specified time period will result in forfeiture of bonus funds and associated winnings.

6.3 Loyalty and VIP Programs

Active players on ddjili automatically accumulate loyalty points based on their gaming activity, which can be exchanged for cashback, bonuses, or other rewards. VIP membership tiers offer enhanced benefits including higher withdrawal limits, dedicated account managers, exclusive promotions, and invitations to special events. ddjili reserves the right to modify loyalty program terms, adjust point earning rates, and revoke VIP status for players who violate these Terms or engage in abusive conduct.

7. Prohibited Activities and Account Suspension

7.1 Grounds for Account Suspension or Closure

ddjili reserves the right to immediately suspend, restrict, or permanently close your account and confiscate all funds in the following circumstances:

• Providing false, fraudulent, or misleading information during registration or verification
• Creating or operating multiple accounts
• Being under the legal gambling age of 21 years
• Engaging in any form of fraudulent, criminal, or illegal activity
• Violating any provision of these Terms and Conditions
• Attempting to manipulate games or exploit system vulnerabilities
• Using the platform for money laundering or other financial crimes
• Abusing bonuses or promotional offers
• Harassing, threatening, or abusing ddjili staff or other players

7.2 Self-Exclusion and Responsible Gaming

Users who wish to take a break from gaming may request temporary or permanent self-exclusion by contacting customer support. During a self-exclusion period, your account will be locked and you will be unable to deposit funds or place wagers. ddjili also provides responsible gaming tools including deposit limits, session time limits, and reality check notifications. If you believe you may have a gambling problem, we strongly encourage you to seek professional help through organizations such as Gambler's Anonymous Philippines.

8. Intellectual Property Rights

All content on the ddjili website and mobile applications, including but not limited to text, graphics, logos, images, software, audio, video, and game content, is the exclusive property of ddjili or our licensors and is protected b y copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the ddjili platform solely for personal, non-commercial entertainment purposes in accordance with these Terms and Conditions. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the ddjili platform without our prior written consent. The ddjili name, logo, and all related marks are trademarks of ddjili and may not be used without express permission.

9. Limitation of Liability and Disclaimers

9.1 Service Availability and Technical Issues

ddjili strives to maintain continuous service availability but does not guarantee uninterrupted or error-free operation of our platform. We shall not be liable for losses arising from technical failures, server downtime, internet connectivity issues, software malfunctions, or force majeure events beyond our reasonable control. In the event of a system malfunction that affects game outcomes, ddjili reserves the right to void affected bets and refund stakes. You acknowledge that online gaming involves inherent technical risks and agree that ddjili's liability for technical issues shall be limited to refunding affected wagers.

9.2 Disclaimer of Warranties

The ddjili services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will meet your requirements, that operation will be uninterrupted or error-free, or that defects will be corrected. You acknowledge that online gambling involves financial risk and that you may lose money. ddjili does not guarantee winnings and expressly disclaims any responsibility for your gambling losses.

9.3 Limitation of Liability

To the maximum extent permitted by applicable law, ddjili, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising from your use of or inability to use our services. Our total aggregate liability to you for all claims arising from your use of ddjili services shall not exceed the amount deposited into your account during the six (6) months preceding the claim.

10. Dispute Resolution and Governing Law

10.1 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms or your use of ddjili services shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines. By using our services, you consent to the personal jurisdiction of these courts and waive any objection to venue or inconvenient forum.

10.2 Dispute Resolution Process

In the event of a dispute with ddjili, you agree to first contact our customer support team to seek an amicable resolution. If the matter cannot be resolved through customer support, you may escalate the complaint to our management team. We are committed to fair and transparent dispute resolution and will investigate all complaints thoroughly. If you remain unsatisfied with our resolution, you may file a complaint with PAGCOR as our regulatory authority. You agree that ddjili's decision on game-related disputes shall be final and binding.

10.3 Class Action Waiver

You agree that any dispute resolution proceedings shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against ddjili.

10.4 Amendments to Terms

ddjili reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of ddjili services following such changes constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically to stay informed of any updates. Material changes affecting your rights or obligations will be communicated via email or account notification where practicable.

10.5 Severability and Entire Agreement

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect. These Terms and Conditions, together with our Privacy Policy and any specific game rules or promotional terms, constitute the entire agreement between you and ddjili regarding use of our services and supersede all prior agreements and understandings.

10.6 Contact Information

For questions regarding these Terms and Conditions or any aspect of ddjili services, please contact our customer support team at [email protected] or through the live chat feature available 24/7 on our website. We are committed to addressing your inquiries promptly and professionally.